CALL CENTRE OPERATIVE PLUS

If you have good customer service skills, account management knowledge and the ability to make effective outbound sales calls allied to computer literacy and excellent Excel skills Credential Automotive needs you as a Call Centre Operative with a little extra.

The Role

Central focus of the role is the control and management of all aspects of customer service and account supervision for major customers throughout the Credential Group, while assisting the Service Delivery Manager to maintain customer accounts, improve and monitor current customer service levels, retain Credential's existing current customer portfolio and increase market share.

Key Tasks

- Account management of all Credential major customers and key accounts
- Completion of customer management reports for major customer groups
- Organisation and completion of customer surveys
- Completion of daily ring-rounds to existing customers offering Credential WTS services, when required
- Maintenance of daily and weekly outstanding reports ensuring collections are completed within specified timescales
- Maintenance of current customer database
- Provision of quotations to new customers interested in Credential WTS
- Contacting and selling Credential services to potential customers
- Handling incoming calls and any queries
- Ad hoc duties for Credential WTS and Credential AWS as and when reasonably requested
- Awareness of Credential's health and safety policy
- Provision of cover within the Call Centre for holiday and sickness periods
- Handling additional duties, when required

Other Vacancies

Credential Enviromental advertises its current job vacancies on this site and in the trade press. The company is, however, always interested in hearing from people with the relevant qualifications and proven knowledge of the industry, and particularly from those with experience of the special waste management industry.

For further information on possible opportunities within the company please call us on 01325 379020 and our switchboard will be happy to put you in touch with the appropriate department.